About Souris River
Designs
Souris River Designs and Home Improvement is an independent Kitchen & Bath
Dealer serving Minot and the surrounding area. As an independent kitchen and bath dealer we offer our clients a
wide array of services and products. From the initial design consultation to the final installation and cleanup, we
focus on the needs and desires of our clients.
Our Mission is to provide excellent sevice, on schedule, within
budget, through honest and a team approach
Statement of Values
- Professionalism. We pride ourselves in our knowledge, creativity, service, and business conduct.
- Selection. There are thousands of products on the market, it can be very confusing. While offering a good
variety, we represent only those products with the best quality for the dollar within their respective quality
grades.
- Function. "Form Follows Function" is a wise principle. Our designs and advice adhere to it.
- Details. "The Devel is in the Details"... Of the design, concept, floor plan, specifications,
consultations, ordering procedures, and installation. Controlling them eliminates oversights, delays,
disappointments, and extra costs.
- Value. Helping you get the most out of your investment dollar is a priority. We also know the breadth and
quality of our services will save you thousands of dollars in mistakes, re-orders, and callbacks.
- Communication. The burden of communication - on the details of the design, terms of the agreement,
conditions of the warranty, expected delivery dates, changes in the schedule, and expectations during the
installation - rest with us.
- Trust. We believe in delivering what we promise and treating your home and project as if it was our
own.
- Personal Touch. Having a kitchen or bath done is a long and complex process. Our staff serves you from the
very beginning of the project to the very end. You won't experience any of the distant, disjointed, or
impersonal feelings common with Home Centers or National Design Center chains.
- Courtesy. You will receive it from the entire staff. Our friendliness and neatness are things we expect you
to miss the most when our work is finished.
- Quality. We are sticklers for good quality in product and workmanship. It means enduring value over time.
If we can't live with something, it will be corrected before you even ask.
- Honesty. There's no room for false or misleading statements in our organization. You will always get the
truth - even if the mistake makes us look bad.
- Continuous Training. We are committed to continuing staff education in product knowledge, new appliance
technologies, advance design and installation techniques, and business management practices so we may furnish
the industry's best, state-of-the-art Client Services.
- Total Client Satisfaction. We want to know if you are dissatisfied with any part of our performance, and we
will do our best to correct it. We know from experience that our continued growth depends on your comfort in
telling others we have done a good job.
We are Members of:
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